Code of Conduct -Disbursements
All solicitors are bound to comply with the Solicitors Code of Conduct which is under the supervision of the Solicitors Regulation Authority. The Code covers dealings with clients and others. The Code contains core principles duties and detailed rules. 
This includes - solicitors must -
       
  1. uphold the rule of law and the proper administration of justice;
  2. act with integrity;
  3. not allow your independence to be compromised;
  4. act in the best interests of each client;
  5. provide a proper standard of service to your clients;
  6. behave in a way that maintains the trust the public places in you and in the provision of legal services;
  7. comply with your legal and regulatory obligations and deal with your regulators and ombudsmen in an open, timely and co-operative manner;
  8. run your business or carry out your role in the business effectively and in accordance with proper governance and sound financial and risk management principles;
  9. run your business or carry out your role in the business in a way that encourages equality of opportunity and respect for diversity; and
  10. protect client money and assets..
 
The full code with explanatory guidance can be found at www.sra.org.uk - the website of the regulatory arm of the Law Society.
If you wish to make any complaint about us or any other legal service then contact us and we will assist you to deal with the issue.
 
Disbursements
These are payments made by your solicitor on your behalf during the course of a transaction and which you may be liable to refund,
 
Some disbursements are also subject to VAT such as barristers’ fees while some, such as court fees, are not.
 
If a payment described as a disbursement appears on your bill, it must be for the same amount that the solicitor paid – there can be no ‘mark-up’. Also, if the solicitor receives a discount for any reason the discount must be passed on to you.  
 
Undertakings
A solicitor can only give an undertaking that is within his power to meet – whether it is for making a payment or doing or not doing something. Failure to perform an undertaking given can result in disciplinary proceedings against a solicitor.
 
So, if your solicitor is asked to give an undertaking for a payment you should expect to pay money on account to ensure the solicitor is in funds when called on to make the payment. 
 
If the undertaking is to do, or not do, something your solicitor may ask you for irrevocable instructions, which means that even if you then change your mind, you will remain responsible once the undertaking has been given.